Vodaphone customers signal their discontent with mobile phone firm
A MOBILE phone company is sending mixed signals say angry Bordon residents as coverage comes and goes.
They claim despite repeatedly contacting Vodafone UK, which has 19 million UK customers, the company hasn’t sorted out signal problems in the GU35 postcode area, often leaving residents’ mobile phones useless.
Blackthorn Close resident Martin Cooper said: “It’s dismal, the signal in our area is continuosely breaking down, and has been for about two years off and on, it’s very poor.
“My dad went to hospital recently and we had no way of finding out what was happening, he might have had to stay in and we wouldn’t have known until we got back from work.
“We pay for a service and we aren’t getting it, and on past experience this will carry on.
“Vodafone keep saying they will fix it, but it seems every time there’s strong winds or heavy rain it breaks down.
“Other network coverage in Bordon seems fine from what I’m told, it’s just Vodafone and they don’t seem to want to fix it properly and permanently.”
He says the multi-national company that declared assets of almost £140bn in 2012, has ignored the issue or has just made excuses about the lack of any obvious action.
Mr Cooper, who works on the Woolmer Trading Estate said: “We have contacted Vodafone many times, and on December 9 I e-mailed the chief executive, but the message doesn’t seem to get across, they keep giving us unreliable explanations, such as an engineer is working on the problem, and nothing changes.
“I am so fed up with this I am looking at moving to another mobile provider.” Other Bordon network users are so angry they have launched a campaign of complaints on the Vodafone forum website.
One said: “I currently get call failed every time I make a call and can only get a bad signal even if I go upstairs and lean out of an upstairs window.
“At my wife’s work in Bordon their Vodafone phones do not work even though the mast is less than half a mile away.
“This is probably the 12th day this year there has been a problem.” The company has 13,614 base stations, each with a mast, and receiver and transmitting equipment.
A spokesman at the Vodafone headquarters in Newbury said: “A local base station mast developed problems but this has been resolved, and we are monitoring it to ensure there are no further issues.
“We apologise to Bordon customers who experienced problems and have been inconvenienced.”
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Weather for Petersfield
Friday 13 December 2013
Temperature: 4 C to 12 C
Wind Speed: 15 mph
Wind direction: South
Temperature: 8 C to 12 C
Wind Speed: 24 mph
Wind direction: South west