Delivery firm Evri has confirmed that a driver will no longer deliver on its behalf after more than 20 East Hampshire residents reported missing parcels despite receiving notifications that their orders had been delivered.

Customers reported receiving identical delivery photographs and GPS locations, raising questions about what happened to their packages.

Among those affected was Bec Edwards, a single mother from Bordon who received a notification that a £60 order from online retailer Shein had been delivered while she was at home.

But she had heard no doorbell and could find no sign of the parcel.

The order contained supplies for her work as a holistic therapist, along with a red dress she had bought for a weekend celebrating her mother's 75th birthday.

With her father undergoing cancer treatment, the family gathering held particular significance.

After checking the delivery photograph, Ms Edwards followed the GPS coordinates to a nearby property, where another woman had reportedly received the same image.

Three other residents living nearby also reported receiving identical delivery photographs and GPS locations.

Another resident, Michelle Fletcher, said she had been expecting a delivery of trousers worth around £125 from Next for a new job.

"We had a next-day delivery from Next and we had ordered about £125 worth of trousers for a new job," she said.

"Received a notification saying delivered, and I went and had a look. Nothing there. I was like, 'Oh, that's strange,' and looked at the picture. I was like, 'That's not my house.'

"Looking at the GPS, we went round looking, but we couldn't really see. Then we saw on Facebook that people had been having issues, and it turns out everyone got the same photograph."

Ms Edwards and Ms Fletcher are among 22 Bordon residents reported to have experienced similar problems, with further incidents also reported in Upper Froyle, Four Marks and Bentley.

Residents said the problems occurred on October 13, when their usual Evri courier was reportedly absent.

They stressed that their regular driver was well regarded and should not be associated with the complaints.

Some customers reported difficulties obtaining answers about their missing orders, although at least one resident said Next had replaced goods worth £130 the following day.

Ms Edwards said the missing parcels represented more than simply lost purchases.

"There's a story behind every parcel," she said.

"I wanted to wear the red dress I bought for my mother's birthday weekend. Others have had birthday presents and essential items go missing."

Evri confirmed it had investigated the complaints and taken action.

A spokesperson said: "We apologise to the small number of people in the area who experienced an issue with their parcel.

"We've investigated this with our delivery partner in the area, and we can confirm the driver in question will no longer be delivering on behalf of Evri.

"The regular permanent courier has since returned to this round, and we would advise any customers who may still require assistance relating to their delivery to contact the retailer or sender in the first instance."